Rob LaHayne

Rob LaHayne
Rob LaHayne is the CEO of TouchCare. Rob has spent the past 13 years in healthcare and is passionate about creating real healthcare reform by empowering members to become consumers.
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Recent Posts

We’re All Stressed About Healthcare

Posted by Rob LaHayne on Apr 19, 2018 9:35:52 AM

Late last year, the American Psychological Association (APA) released their findings on the most common causes of stress in Americans. The top three causes, according to the study:

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Topics: Healthcare, insurance, Health, stress

New Series Part 2: Primary Care Saves Money. Yes, It’s True.

Posted by Rob LaHayne on Apr 18, 2018 4:16:28 PM

At TouchCare, we often cite the absence of Primary Care Attribution, often associated with preventive care, as an important driver of medical spending for our customers. We took a closer look at some of our own data to prove the correlation between Primary Care Attribution and lower healthcare cost.

In our first part of the series, we discussed what Primary Care Attribution was and why it matters.

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Topics: Healthcare, Health Insurance, Health plans, Primary Care, Primary Care Attribution, PCP

10 Reasons You Need Healthcare Advocacy

Posted by Rob LaHayne on Apr 11, 2018 10:48:59 AM

TouchCare is a concierge healthcare advocacy company. Our team is dedicated to giving our clients and their family members a better experience when it comes to navigating the complex healthcare system. Health insurance is expensive and stressful. Healthcare advocacy aims to reduce both the cost burden and the stress. Here’s ten reasons why healthcare advocacy should be a part of your benefits offering:

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Topics: Healthcare, healthcare advocacy, advocacy, insurance

New Series: Primary Care Saves Money. Yes, It's True.

Posted by Rob LaHayne on Mar 29, 2018 5:13:16 PM

Recently, the New York Times published an article that disputed claims that preventative care helped to reduce healthcare costs. At TouchCare, we cite the importance of Primary Care Attribution, often associated with preventive care, as a cost savings tool for our clients.

We took a closer look at some of our own data to prove the correlation between Primary Care Attribution and lower healthcare cost.

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Topics: Healthcare, PCP, Primary Care, Primary Care Attribution

CDHPs Need...Consumers

Posted by Rob LaHayne on Dec 19, 2017 11:24:42 AM

Last week I bought diapers for my daughter on Amazon. For earlier generations, I imagine this type of transaction went something like this:

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Topics: Consumerism, Healthcare, High Deductible Health Plans

Engagement Changes Outcomes

Posted by Rob LaHayne on Oct 23, 2017 11:21:00 AM

Look up “engagement” in the dictionary and the definition you’ll get will be something along the lines of “participation and becoming involved with, or establishing meaningful contact or connection with something” as the lead definition. Look a little further down the page and you’ll get another take: “a fight or battle between armed forces.” When it comes to engagement in the healthcare system, a daunting and complex world with little to no price transparency for services rendered, it’s unfortunate that our experience is often more like the latter than the former.

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Topics: Engagement, HDHP, Health Insurance, Healthcare, Healthtech, Health

Back to Basics

Posted by Rob LaHayne on Oct 23, 2017 11:15:49 AM

Healthcare is complicated. Possibly the most under understated comment in history. Health insurance is required. The ACA tells employers they must offer health insurance to their employees. Further, if companies want to be able to attract and retain top talent, they must offer competitive plans.

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Topics: Health Insurance, Healthcare, ACA, Health, Health Tech

Consumerism is Real

Posted by Rob LaHayne on Oct 23, 2017 10:54:08 AM

“Consumerism” gets thrown around a lot by the payers, entrepreneurs, brokers and anyone trying to address healthcare members present and future concerns. But what does consumerism really mean?

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Topics: Consumerism, HDHP, Health Insurance, Healthcare, 2017 Annual Kaiser Family Foundation Employer Heal, PPO, TouchCare, Health Tech